This one-day workshop, led by Katy Heaney and Dr. Rav Sodi, and running alongside LabMedUK26, focuses on integrating patient-centric principles into diagnostic testing, using experience from the UK to inform practice. It emphasizes seeing patients as unique individuals, shaped by cultural and emotional contexts, and aims to improve patient experience, engagement, and outcomes through a structured and interactive learning experience.
The day begins with a discussion defining “patient-centric diagnostics” and its relevance to patient journeys and stories. Exploring clinical cases to uncover challenges and barriers patients face, promoting empathy and deeper understanding.
The afternoon sessions introduce practical strategies and tools to operationalize a patient-first approach, including examples from healthcare innovation and technology. A communication-focused activity follows, using role-play to address cultural sensitivity and real-world challenges.
The days learning accumulating in participants forming their personal action plan, crafting their own mission statements and identifying obstacles and support systems to implement change, including identifying real-world barriers and proposing actionable solutions. Change management principles are introduced to support sustainable implementation. The day concludes with reflections, commitments, and a wrap-up session emphasizing that small, intentional steps can lead to significant improvements in patient care across healthcare systems.
View the full agenda of this workshop and LabMedUK26.
This meeting will help you:
- Define what patient-centred diagnostics means in practice, and why patient stories matter
- Explore of clinical case scenarios, uncovering common anxieties, barriers, and points of confusion for patients
- Map the pre-test, during-test, and post-test phases of the diagnostic journey through group discussion
- Identify pain points and “moments of truth”, including communication around testing and results
- Examine how laboratories, clinicians, administrative teams, IT systems, and leadership all contribute to patient experience
Who should attend?
This workshop is particularly relevant for professionals who influence how diagnostic services are designed, delivered, and experienced, including:
- Service managers and laboratory directors
- Quality managers
- Senior biomedical scientists
- Clinical scientists and chemical pathologists
If you are involved in service improvement, quality, leadership, or patient experience, this session offers structured time to reflect and leave with practical, realistic actions you can implement.
Gold sponsors
