Impact award - Eco-Smart Digital Laboratory Transformation, Jayagandan Jayamani

3pm – 3.30pm BST, 10 June 2026 ‐ 30 mins

Plenary

Chair, Ian Godber

Eco-Smart Digital Laboratory Transformation, Jayagandan Jayamani

What if the greatest risk in a clinical laboratory is not a failed test—but a moment lost in the process?
In high-acuity environments, every sample carries urgency, yet workflows have long relied on paper trails, manual transcription, and fragmented communication. Samples moved, but not always with full visibility. Critical results were generated, but their impact depended on timely human relay. The status of pending or add-on tests often remained uncertain. These unseen gaps, though routine, shaped the speed, clarity, and reliability of clinical decision-making.
This changed through a journey that started with intent in July 2021 and continues to evolve, reaching multiple milestones along the way. Rather than adapting to limitations, the laboratory reimagined its workflow from within. Through close collaboration between laboratory and IT teams, a fully digital, home-grown ecosystem was developed in phases. A real-time electronic specimen log replaced manual registers, enabling complete traceability from collection to reporting. This was followed by an intelligent result indexing system that transformed analyzer outputs into dynamic, prioritized workflows—bringing critical values and high-risk samples into immediate focus. Integrated alerts, second-opinion pathways, and seamless communication tools redefined how teams interacted with data and each other.
Each milestone translated into meaningful impact. Sample visibility became absolute, turnaround times improved significantly in critical care pathways, and communication of critical alerts reached 100% compliance. Paper consumption dropped by over 80%, advancing environmental sustainability. More importantly, the laboratory evolved into a responsive, transparent, and resilient system—demonstrating that when innovation is built with intent and sustained through continuous milestones, digital transformation becomes a living journey, not just a destination.
Learning outcomes:

  1. Describe key principles of change management in delivering digital transformation within laboratory services.
  2. Discuss the importance of effective multidisciplinary communication in enabling integrated laboratory workflows.
  3. Explain how workflow redesign and digital solutions can improve turnaround time, patient safety, and service efficiency.
  4. Evaluate the role of real-time data visibility and traceability in enhancing clinical decision-making and quality outcomes.
  5. Recognise the contribution of sustainable practices and measurable outcomes in modern laboratory innovation.