Maintaining quality in the changing face of service delivery

10am – 12pm GMT, 9 November 2022 ‐ 2 hours

Leadership & Management

Room: Elizabeth Room

Laboratory service delivery is changing rapidly, driven by political, commercial, economic and quality pressures. This session will discuss:

David Ricketts 10:00 – 10:30 How ISO standards can help

Jane Mills 10:30 – 11:00

Rachael Liebmann 11:00 – 11:30 Quality Self Collection

Stuart Jones 11:30 – 12:00 Patient empowerment in laboratory medicine